Our FAQs

Frequently Asked Questions

Answers to many of the most commonly asked questions about your stay at Maxson House can be found below. If you can't locate the specific answer you're looking for, our property management office would be happy to provide you with further detailed information. Their telephone number and email address are both listed on our "Book Direct & Save" page here.

Booking & Reservations

How do I book a stay at Maxson House?

You may book your stay at Maxson House on our "Book Direct & Save" page here to avoid many of the supplemental fees charged by the most popular short-term vacation rental platforms. However, if you prefer, Maxson House is also actively listed on Airbnb and VRBO.

What time is check-in?

Check-in time is 4:00 PM Eastern.

Is early check-in available?

On occasion we may be able to offer early check-in. Please inquire directly with our property management office beforehand.

What time is check-out?

So that our house can be made ready for the next guests, we ask that you please adhere to a check-out time of no later than 11:00 AM Eastern.

Is late check-out available?

Not generally, as we pre-schedule our cleaning crew to arrival shortly after 11:00 AM on the day of your departure.

Amenities & Facilities

Do you have a complete listing of included amenities?

An extensive bulleted list of "Features and Amenities" is available on our "Book Direct & Save" page here.

Do you have WiFi?

Yes. WiFi is on the house! We feature high-speed fiber optic internet delivered by Frontier with equal upload and download speeds. The network name and the password are conveniently posted in the Dining Room.

Are there TVs in the house?

We have three smart TVs in the house, each connected to WiFi. You're welcome to log in to your favorite streaming services such as Netflix, Max, Amazon Prime, and more.

Is there air conditioning?

Window air conditioning units are placed in each bedroom and the Dining Room, keeping the house cool during the warmer months.

Is the house heated?

Yes. A Nest thermostat in the Dining Room controls an oil-fired boiler in the basement that distributes steam to cast iron radiators located throughout the house.

What bed sizes are available?

Our Master Bedroom features a king size bed. The Guest Bedroom is furnished with a queen size bed. The Nautical-Themed Bedroom has two twin beds. The Reading Room includes a twin daybed sofa with a pullout trundle.

Do you provide towels and wash cloths?

Bath towels and wash cloths are provided. However, we don't provide beach towels.

Do you provide shampoo, bath soap, and conditioner?

Yes. An initial supply of shampoo, bath soap, and conditioner is provided in both the Master Bathroom and the Hall Bathroom.

Is your kitchen stocked?

Our Galley Kitchen is fully stocked with cookware, bakeware, dinnerware, glassware, drinkware, silverware, utensils, cutlery, kitchen appliances, essential spices, and much more. You will need to provide your own food and drinks.

Is there a refrigerator?

Our Galley Kitchen includes a full-size refrigerator with bottom freezer.

Do you provide complimentary tea and coffee?

Absolutely! We provide an array of selections, including K-Cup Pods for our Keurig brewer and ground coffee for use in our drip coffee maker. Assorted tea bags are also available.

Is there a grill available for barbecuing?

Yes, we have a propane grill outside on the Patio.

Do you have onsite parking?

Our property features ample parking. Several vehicles can be easily parked along the length of our driveway.

Is the parking free?

Parking at our house is included with your stay.

Do you offer laundry services?

A washer and dryer are available in the Laundry Room for your own use. Additionally, detergent and other complimentary laundry supplies are also included.

Do you have USB chargers available?

Most rooms throughout the house include power strips with integrated USB ports.

Do you provide bicycles?

Presently, we don't have bicycles available at the house for use by guests. However, Adventure Mystic located at 15 Holmes St. does rent bikes, helmets, and locks during the summer season. They're just a 7-minute bike ride away from the house. Their telephone number is +1 (860) 245-6086.

Do you have an Electric Vehicle (EV) charger available?

We do not have an EV charger onsite. However, there are several charging options available within just 3 miles of the house, including a Tesla Supercharger and an AmpUp Charging Station.

Policies & House Rules

What is your policy regarding children?

Children of all ages are welcome at Maxson House! Our Nautical-Themed Bedroom even features a cozy Children's Book Nook. And, there's a high chair with tray in the Dining Room available for the little ones.

Do you allow pets?

Unfortunately, pets are not allowed.

What is your policy on smoking?

Maxson House is a smoke-free environment. No smoking or vaping is allowed indoors. No open flames or burning embers are allowed either (e.g. candles, wood burning fireplace, incense, smudge sticks, etc.).

Are there quiet hours?

Quiet hours are from 10:00 PM to 7:00 AM, especially outdoors. Please be respectful of our next-door neighbors.

How do I dispose of trash and recycling during my stay?

Trash is picked up every Monday and Thursday morning. Recycling is picked up on Thursday mornings only. Throughout your stay, please utilize the large bins in the rear of the house and roll them out to the curb at the end of the driveway the night prior, according to the collection schedule. Place the bins back in their respective spots after the trash and recycling has been collected.

Are any areas of the house off limits to guests?

There are only a few areas of the house where guests are not permitted. These include the basement, butler's pantry, attic, and garage.

May I host an event or party during my stay?

No. We must insist that you do not hold any gatherings that could disturb our neighbors or be disruptive within our residential community.

May I invite additional guests to stay overnight?

Only registered guests are permitted to stay overnight.

May I use the wood burning fireplace in the kitchen?

No. The fireplace in the Galley Kitchen is not available for guest use. No open flames are permitted inside the house.

Location & Transportation

Where are you located?

Maxson House is situated within the quaint seaside village of Mystic, Connecticut which was originally settled in 1654. In the grand scheme of things, we’re located fairly equidistant between Faneuil Hall in Boston (100 miles away) and Radio City Music Hall in New York City (130 miles away).

What is your precise address?

Technically, our address is 102 School St, Mystic, CT 06355. Yet, our driveway and front entrance are located just around the corner on West Mystic Avenue.

How far are you from the airport or train station?

There are several airports, train stations, and ferry terminals nearby. For information regarding all transportation options, please look through "Our Location" page here.

What attractions are nearby?

An array of attractions are located near Maxson House and are listed on "Our Neighborhood" page here.

Guest Services & Contacts

Is there a phone number I can call?

The telephone number for our property management office is listed on our "Book Direct & Save" page here. Furthermore, an after-hours maintenance and support number is provided within the informational binder located in our Dining Room.

What is your email address?

The email address for our property management office is listed on our "Book Direct & Save" page here.

Shopping & Supplies

Where can I buy groceries and supplies for use during my stay?

There are two gourmet markets and two large grocery stores nearby. In fact, if you peer out our back door, you'll see Mystic Market West mere steps away... right across Noank Road. If you'd like to peruse a much more extensive selection of goods, McQuade's Marketplace is just a short 8-minute drive away. Mystic Market East is also along the way if you choose to take the coastal route across the Mystic River Bascule Bridge over towards Big Y World Class Market.

What shopping is available nearby?

An extensive listing of walkable places to shop is available on "Our Neighborhood" page here.

Where can I buy postage and mail letters and/or packages?

The United States Post Office is conveniently located right across the street from Maxson House. Operating hours and more information about this particular location can be found on the USPS.COM website here.